Requesting a Database Key

Use this option if you have forgotten the system administrator’s password and you cannot reset the password with another account (see Changing another User’s Password). To request a database key for an eLab database, follow these steps:

On the End User License Agreement page, read the license agreement and if you agree click Accept.
On the Overview screen click Next.
On the Options page, click Show advanced options and then click Use an existing SQL Server Express instance.
On the Existing SQL Server page, select the SQL Server instance that holds the database you want to request a key for and then click Next.
On the Database options page, click Show advanced options and then click Request a Database Key.
Select the database to update from the Database name control.
Enter the name of your organization in the Group box.
Enter the details of a contact person and any comments. Click Next.
Advanced Options. Use this option to change the way that email notifications are returned to eBioSys.
Click Accept.
Click Close to close the wizard.

Note: This will then send a request to eBioSys for a key. eBioSys will confirm your details before sending you a time-limited and database specific key.