eBioSys - Support

Support

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Training
Contact us to arrange for comprehensive training in eLab.

Self Support
Visit the eLab Help Center for information about eLab including troubleshooting steps, solutions to common issues, and step-by-step guides.

eLab User Manual
The step-by-step manual that guides you through installation and daily use.

Compliance Document
This document describes how the multi-user version of the eLab addresses each of the FDA regulations on electronic records and signatures to help make your laboratory compliant.

Whether you are looking to resolve a product issue, searching for technical expertise or want to develop product solutions, eBioSys provides a variety of support services to meet your requirements.

Video Tutorials

Watch video tutorials of eLab to better understand how we can help you streamline and simplify your laboratory processes.

Title	Description
Overview	An introduction to eLab
Importing	Importing samples
Samples	Creating and managing samples
Tasks	Creating and managing tasks
Workflow	Creating and managing protocols and methods
Multi-user version only:
Users	Creating and managing users
Groups	Creating and managing groups
Installation	A step-by-step guide to the installation of eLab (multi-user version)
Licensing	Getting a license for the multi-user version

Help Center

eLab the Laboratory Information Management System

Visit the eLab Help Centre for how-to, troubleshooting, and step-by-step guidance.

Solutions to top customer issues:

Installing the eLab Database

Installing eLab

Obtaining a License

Importing Data

Creating a New Project

Contact Support

Contact the eLab support team 24/7 with a product enquiry, technical issue, or feature request using the following details or our support contact form below:

Telephone:	+61 (0)409 314 222
e-mail:	support@ebiosys.com

Support Form

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