Support
Product Support
Whether you are looking to resolve a product issue, searching for technical expertise or want to develop product solutions, eBioSys provides a variety of support services to meet your requirements.
Training
Contact us to arrange for comprehensive training in eLab.
Self Support
Visit the eLab Help Center for information about eLab including troubleshooting steps, solutions to common issues, and step-by-step guides.
eLab User Manual
The step-by-step manual that guides you through installation and daily use.
Video Tutorials
Watch video tutorials of eLab to better understand how we can help you streamline and simplify your laboratory processes.
Title
Description
Overview
An introduction to eLab.
Installation
A step-by-step guide to the installation of eLab (multi-user version).
Groups
Creating and managing groups
Importing
Importing samples
Licensing
Getting a license for the multi-user version
Samples
Creating and managing samples
Tasks
Creating and managing tasks
Users
Creating and managing users
Workflow
Creating and managing workflows
Help Center
Visit the eLab
Help Centre
for how-to, troubleshooting, and step-by-step guidance.
Solutions to top customer issues:
Installing the eLab Database
Installing eLab
Obtaining a License
Importing Data
Creating a New Project
Contact Support
Contact the eLab support team 24/7 with a product enquiry, technical issue, or feature request using the following details or our support contact form below:
Tel (international):
+61 (0)892 447 496
+61 (0)409 314 222
Email:
support@ebiosys.com
Support Form
Your name:
Email address:
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Query Type:
General
Feature Request
Technical Issue
Purchasing
Installation
Training
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